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Request-It.live 

Terms and Conditions of Use

Last Updated: 3rd July 2025

Welcome to Request-It.live, a real-time request platform designed for audience members to request songs during live music performances. By accessing or using our website, you agree to the following terms and conditions.

Please read them carefully.

1. About Us

Request-It.live is a platform developed to enhance audience engagement at live music events by allowing attendees to submit song requests to performers in real time.

2. Acceptance of Terms

By accessing this website, you accept these Terms and Conditions in full. If you disagree with any part of these terms, do not use our website.

We may revise these terms at any time by updating this page. Your continued use of the website after changes are posted constitutes your acceptance of the new terms.

3. Use of the Platform

  • You agree to use Request-It.live solely for its intended purpose: submitting song requests to live performers.

  • You must not use the platform for any unlawful or abusive purpose.

  • You are responsible for the accuracy and legality of any content you submit (e.g., song names, messages).

4. Data Collection and GDPR Compliance

We are committed to protecting your privacy. Request-It.live complies with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

4.1 Data We Collect

We may collect and store the following data:

  • Device/browser information

  • IP address

  • Location (approximate, based on IP)

  • Submitted form data (e.g., name, song request, event code)

  • Cookies and usage analytics

We do not collect personal data such as email addresses or phone numbers, unless you provide them voluntarily through a feedback form or contact form.

4.2 How We Use Your Data

  • To deliver real-time song requests to performers

  • To monitor and improve the platform

  • To protect the site from spam or abuse

  • For anonymous analytics (e.g., Google Analytics)

We never sell or share your personal data with third parties for marketing purposes.

4.3 Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request that we correct or delete your data

  • Object to the processing of your data

  • File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact: info@request-it.live

5. Cookies

Request-It.live uses cookies to:

  • Improve user experience

  • Track session data (e.g., remembering requests during one visit)

  • Monitor site performance through third-party analytics (e.g., Google Analytics)

You may accept or reject cookies via your browser settings. By continuing to use our site, you consent to our use of cookies unless disabled in your browser.

For detailed information, view our Cookie Policy (coming soon).

6. Code of Conduct and Ethics

We are committed to creating a positive and respectful environment.

  • Users must not submit offensive, discriminatory, or illegal content.

  • Performers and venues must use request data responsibly, only during events and not for marketing purposes unless explicit consent is given.

  • We reserve the right to block or ban users or venues who misuse the platform.

7. Availability and Accuracy

While we strive to ensure that the site is always available and functioning correctly, we do not guarantee:

  • Uninterrupted access

  • Error-free performance

  • Real-time delivery without delay

We may suspend or terminate service at any time for maintenance or updates.

8. Intellectual Property

All content and software on this website, unless uploaded by users, is the intellectual property of Request-It.live or its licensors.

You may:

  • Use the platform for personal, non-commercial use

  • Share links to Request-It.live

You may not:

  • Reproduce, distribute, or exploit the platform commercially without permission

  • Reverse-engineer or replicate any part of the platform

9. Third-Party Services

We may use third-party tools or services (e.g., embedded chat, form plugins). These are governed by their own privacy policies and terms. We are not responsible for the practices of these third parties.

10. Liability

Request-It.live is provided "as is" without any warranties. We are not liable for:

  • Damages resulting from the use or inability to use the platform

  • Loss of data or unauthorised access

  • Content submitted by users

11. Termination

We may suspend or terminate your access to Request-It.live at any time, without notice, for any breach of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and you submit to the exclusive jurisdiction of the courts of England.

13. Contact

For any questions about these Terms and Conditions, or your data rights, please contact:

Email: info@request-it.live
 

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